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Return to shopCustomer Policy
Refund Policy
We aim to keep every THE BIG YUTE order smooth and fair. This page explains when refunds may be approved.
Eligible Refunds
Refunds may be considered for incorrect items, damaged items, or confirmed undelivered paid orders.
Non-Refundable Cases
Wrong size selected by customer, worn items, custom products, or change-of-mind purchases may not qualify.
Request Time
Please contact us within 3 days of delivery if there is an issue with your order.
Refund Method
Approved refunds are returned through the original payment method or another agreed method.